Understanding your delivery options
Our shop is based in the United Kingdom and this is where all orders will be despatched from. We have the ability to deliver our products worldwide due to our partnership with some of the world’s leading global courier services. We currently use Royal Mail for all ‘Standard’ deliveries and TNT and DPD for tracked or international deliveries. We may also offer services from DHL and UPS where available, and we reserve the right to change the courier for any tracked service so long as the terms of delivery remain the same.
Is the cheapest option and a non-trackable service. This option will not guarantee delivery on a specific date and may be left in a safe location. If you select Royal Mail delivery services, tracking details will only inform you that the goods have been despatched, and will only be updated once the goods have arrived at their final destination. Royal Mail may not be available for all countries if we believe that using the standard postal service will result in your order being delayed or lost. Please also note that this is not a signed for service and it only offers basic tracking information, and as such we cannot be held responsible for the goods once they have are in transit.
This service provides updates from the parcel leaving warehouse to arriving with your customer. Where you select to have a tracked delivery service with DHL or DPD you will be able to track the delivery throughout the transit. These couriers will normally require a signature on delivery, and it will be your responsibility to ensure that there is someone at the specified address to sign for the goods. If on the delivery date you are not present to take receipt of your goods, our couriers will normally attempt a second delivery free of charge. If you need your goods to be delivered during a specific time window, it will be your responsibility to contact the courier to arrange an alternative delivery time.
Late or Lost delivery
Please note that non tracked orders cannot be refunded if your order has been lost in transit as there is no way to monitor. For tracked orders, If the parcel has not been delivered the customer must contact customer service within 14 days of expected delivery date so we can open a claim. We cannot accept claims 60 days after despatch where no previous contact has been made with customer service and the customer.
For enquiries regarding delivery of goods please contact us at email@example.com
Calculating the cost of delivery
Delivery charges will vary depending on the number of products you order, the weight and size of the products, and the destination that these items are to be shipped to. This is automatically calculated by our system.
All goods will be sent "DAP" - Delivered at Place - as standard. This means that we will arrange for carriage to the stated delivery address, but that the buyer remains responsible for all costs related to import clearance.
Some countries have strict rules around what goods can be imported and which cannot. Furthermore, the documentation that must be sent with an order can vary from country to country, and we may need to produce commercial invoices, certificates of origin, and other test certificates in order to ensure the goods can clear local customs. When this happens, our team will work to provide the required documentation and if there is a delay in obtaining this, we will contact you to let you know and to give you a revised despatch date. As soon as the all necessary documentation is available, your goods will be despatched. Please be aware that our team cannot be held responsible for a delay in shipping your goods when additional documentation has to be obtained.
Some international orders may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient, and we will not accept liability for any such costs.
We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery, there are any additional charges due our carrier will contact you to arrange payment.
Failure to pay will result in the order being returned to our warehouse if the items are still required by the recipient. Re-delivery can be arranged but charged and will not be resent until the original order has been returned to the warehouse.
We aim to deliver all orders according to the following timeframes:
Please note that this is an estimate, and delivery timescales are dependant on national postal services of which we cannot be held accountable. These are also currently affected by COVID-19.
We are only able to deliver to a normal postal address. This means that we are unable to deliver to PO Box addresses or to any other type of address where the customer is not available to take receipt of the goods on delivery.